Returns & Exchanges

At Pawfy, we want you to love your new look, so we offer a seamless 30-day return policy for all unworn and unwashed fashion items. If your purchase isn't the perfect fit, we are here to help you find an alternative or issue a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging with all tags attached to ensure they are protected during transit.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.